Warranty

Functional faults that appear during normal use within the warranty period shown on the product page (typically 6 or 12 months, 3 months for accessories) — for example a motor, battery, heating or charging fault.

Your warranty period and the condition grade are stored on your order, so a claim never depends on the current product page.

Cosmetic wear consistent with the grade you bought, consumables such as filters, blades and shaving heads after normal wear, accidental damage, liquid damage (for non-waterproof devices) and repairs by third parties.

The seller warranty is in addition to your statutory rights as a consumer, which it does not limit. In the EU, goods must conform to the contract; for second-hand goods sellers may agree a shorter liability period, but never less than one year. GLAMR confirms its exact policy before launch.

Contact support with your order reference and a short description or video of the fault. GLAMR will arrange a repair, replacement of equal grade, or refund. Claim process, return address and contact details are to be confirmed by GLAMR before launch.